router.africa Terms of Service

Effective date: 19 September 2026 Contracting entity: Router Africa, Inc., a Delaware corporation (“router.africa”, “we”, “us”)

1. Overview

1.1 router.africa runs a platform that lets builders reach many third-party AI models through one OpenAI-compatible endpoint, and pay for that usage in their own currency. “Platform” means our API, dashboard, documentation and website.

1.2 These Terms, together with our Privacy Policy, our Model Terms, and any signed order form, make up your agreement with us (the “Agreement”). If documents conflict, a signed order form wins, then the Model Terms on anything about a specific model or its upstream owner, then these Terms.

1.3 You accept the Agreement when you register, create an API key, or make a request. If you don’t accept it, don’t use the Platform.

2. Who can use the Platform

2.1 The Platform is meant for developers and organisations building software. You must be 18 or older and legally able to contract.

2.2 If you sign up for an organisation, you confirm you can bind it, and “you” then means that organisation as well as you personally.

2.3 Give us accurate details and keep them up to date. Where our payment partners or the law require identity or business verification, we may ask for documents before we open or continue your account.

2.4 You are responsible for everything done with your account and keys. Store keys securely, never ship them in client-side code or public repositories, and tell hello@router.africa straight away if one leaks.

2.5 Access to the Platform is personal to you. You may let your own team use it, and you may let your customers use your application, but you may not hand out your raw API key or account access to other people.

3. What we do, and what we don’t

3.1 We are plumbing, not a model maker. We forward your requests to models that other companies build and run (“Upstream Providers”) and we handle the payment side. We do not train, operate or vouch for those models, and their answers are not our statements.

3.2 Routing. Unless you set preferences, we decide which Upstream Provider serves a request, weighing things like price, health, speed and capacity, and we may switch to another if the first one fails. Where routing options are available, they are described in our documentation. Narrower routing can mean fewer available models, higher prices or more failed requests.

3.3 Things change. We may add, alter, pause or remove any model, Upstream Provider or feature. Upstream Providers may also change how a model behaves. We’ll warn you where we reasonably can, but we can’t promise advance notice.

3.4 Uptime commitment. We aim to keep the Platform’s API available at least 99.5% of the time in each calendar month. This excludes scheduled maintenance announced at least 24 hours ahead, and any downtime caused by Upstream Providers, payment systems, your own systems or events outside our reasonable control. If we fall below 99.5% in a month, you may request a service credit within 30 days: 5% of that month’s spend, in Token Credits, if availability was 99.0% to 99.5%, and 10% if it was below 99.0%. Service credits are your only remedy for downtime. Beyond this commitment, we can’t promise uninterrupted service, or that a given model or payment method will work in your country on any given day.

3.5 Limits. We may set rate limits and usage caps to protect the Platform, our partners and other users.

4. Paying: Token Credits

4.1 Token Credits. You pay by buying Token Credits and spending them as you use models. Token Credits are prepaid units of service. They are not e-money, a bank deposit or stored value, earn no interest, and can’t be moved to another person or cashed out.

4.2 Paying in local currency. You can buy Token Credits in the local currencies we operate in, using the methods shown at checkout, which may include mobile money, cards and bank transfer. Payments are processed through third-party payment providers. Prices are set in each local currency.

4.3 How our prices are built. The price you pay for a request has three parts: what the Upstream Provider charges, our routing margin (which may be more or less than any discount we secure), and a currency conversion spread. That is how we earn our revenue. Prices follow the applicable exchange rate and may change daily. Before you confirm a purchase we show you the total in your currency and the rate applied. Your payment is converted into Token Credits immediately at that rate.

4.4 Price changes. Prices may change daily because they follow exchange rates and Upstream Provider pricing. The price displayed for a model when you send a request applies to that request. We’ll give at least 14 days’ notice by email or dashboard before increasing our routing margin or fees.

4.5 Metering. Each request is deducted from your Token Credits according to the usage measure the model uses (for example, tokens), as shown in your usage dashboard. The Upstream Provider’s reported usage is what we bill. If your Token Credits run out, requests fail until you buy more or an auto top-up succeeds.

4.6 Expiry. Unused Token Credits expire 12 months after the purchase that funded them, to the extent the law allows.

4.7 All purchases are final. Because payments are converted into Token Credits immediately, purchases are final and Token Credits that have been spent are not refundable. If you ask within 24 hours of a purchase and have spent none of the Token Credits from it, we will refund that purchase, minus any payment processing fees. Refunds go back by the original payment route where possible and follow the timing rules of the relevant mobile-money operator, card scheme or bank. If we close your account without cause, we refund your unused Token Credits. Nothing here limits refund rights that the law gives you.

4.8 Failed, reversed or disputed payments. If a payment is reversed or fails, we may remove the matching Token Credits, pause your account and collect any resulting shortfall. Report billing errors within 30 days to billing@router.africa.

4.9 Financial-crime controls. We may delay, refuse or reverse any transaction we reasonably suspect involves fraud, sanctions evasion or money laundering.

5. Taxes

5.1 Prices exclude taxes unless we say otherwise. You are responsible for taxes, duties and levies triggered by your use of the Platform (including VAT, withholding taxes and digital-services-type taxes), except tax on our own net income.

5.2 Where we must collect tax, we add it to your invoice. If the law requires you to withhold tax from a payment to us, you must either pay enough that we receive the full invoiced amount or give us a valid withholding certificate, unless the law provides otherwise.

6. Rules of use

6.1 You agree not to use the Platform to:

• break the law or infringe anyone’s rights, including intellectual property, privacy and personality rights;
• do something the upstream owner of the model you’re calling forbids (see the Model Terms);
• create, request, store or share sexual content involving minors, or content that exploits or endangers children;
• build or spread malware, run phishing or fraud, or gain unauthorised access to any system;
• help develop weapons capable of mass casualties, or plan or encourage violence or terrorism;
• harass, threaten, defame or unlawfully discriminate against people, or run deceptive impersonation or targeted disinformation;
• make solely automated decisions with legal or similarly serious effects on people without a lawful basis and meaningful human oversight;
• process personal data in ways data protection law doesn’t allow, including sending sensitive personal data to a model without a lawful basis;
• resell or relay access so as to avoid our pricing, limits or an Upstream Provider’s rules (running your own genuine application for your customers is fine);
• hide or falsify your identity, location or purpose to get around sanctions, regional limits or model restrictions;
• attack, overload or test the security of the Platform without our written permission, or try to derive its source code except where the law lets you;
• use Responses to train another model where the applicable Model Terms forbid that;
• upload files that you are aware, or ought reasonably to be aware, are unlawful or malicious.

6.2 If you build an application on the Platform, you answer for your own users’ behaviour, for the notices you owe them, and for sensible safeguards and content controls in anything public-facing. Tell users when they are dealing with AI-generated material.

6.3 We may investigate suspected breaches, work with regulators and law enforcement, and share relevant facts with an Upstream Provider so it can enforce its own rules.

7. Third-party models

7.1 Every model comes with its owner’s terms. When you call a model, you agree to follow them, and that owner may enforce them against you. The Model Terms explain how this works and where to find those terms.

7.2 Some models or uses are limited by country, industry or purpose, and owners can tighten those limits at short notice. We may block or filter access to comply, and we aren’t liable for doing so.

7.3 Upstream Providers handle data under their own policies. See the Privacy Policy and Model Terms.

7.4 We are not a party to your dealings with any Upstream Provider, and they don’t act for us. We aren’t responsible for their outages, conduct or Responses.

8. Your content

8.1 Terminology. “Prompts” are the text, files, parameters and other material you send through the Platform. “Responses” are what comes back. Together they are “Content”.

8.2 Ownership. Between you and us, you keep whatever rights you have in your Prompts and, to the extent they exist, in Responses, subject to the model owner’s terms and to third-party rights.

8.3 Permission we need. You give us a limited, non-exclusive, worldwide permission to handle, transmit and (only if you switch storage on) store your Content, and to pass it to Upstream Providers, strictly to run, protect, support and bill the Platform and to meet legal duties.

8.4 Our commitments on Content. We do not train our own models on your Content or sell it. By default we do not keep the text of Prompts and Responses once a request finishes; we keep only the metadata needed for billing and operations, described in our Privacy Policy. If you enable prompt storage, we keep Content only to provide that feature to you, and you can turn it off and delete it whenever you like.

8.5 Your responsibility. You are responsible for what you send, for having the right and lawful basis to send it, and for what you do with Responses. Responses can be wrong, out of date, biased or offensive, and can resemble what others receive. Check them before relying on them, particularly in medical, legal, financial, employment or safety settings. Responses are not professional advice.

9. Personal data

9.1 We explain how we handle personal data in our Privacy Policy.

9.2 For personal data inside your Content, you decide why and how it’s used, so you are the controller (or equivalent) and we are your processor (or equivalent), and we process it only on your instructions to provide the Platform. You must have every notice, consent and lawful basis needed for us and Upstream Providers to process that data, including for cross-border transfers.

9.3 For account, payment, security and usage-metadata information, we are the controller.

10. Ownership of the Platform

10.1 We and our licensors own the Platform: software, APIs, documentation, design, branding and aggregate, de-identified usage statistics. You get only the rights the Agreement expressly gives.

10.2 We give you a limited, revocable, non-exclusive, non-transferable right to use the Platform as the Agreement allows.

10.3 If you send us ideas or feedback, we may use them freely without owing you anything.

10.4 You may not use our name or logo without written permission, except to say truthfully that your product runs on router.africa.

11. Suspension and ending the relationship

11.1 You can stop using the Platform and close your account at any time.

11.2 We may suspend or end your access immediately, with or without notice, if we reasonably believe you’ve broken the Agreement, your use creates legal, security or reputational risk, an Upstream Provider or payment partner requires it, or the law requires it. We may also end the Platform or your access for convenience on 30 days’ notice.

11.3 When access ends, your right to use the Platform stops. Provisions meant to outlast termination continue, including payment obligations for amounts already incurred and Sections 8, 10 and 13 to 16. Remaining Token Credits are dealt with under Section 4.7.

12. Changing these Terms

We may revise these Terms. For material changes we’ll give at least 14 days’ notice by email or in the dashboard, and the new version applies from the date we state. If you keep using the Platform after that date, you accept the changes; if you don’t accept them, stop using it.

13. No warranties

13.1 To the fullest extent the law permits, the Platform, the models and their Responses are provided without warranties of any kind, whether express or implied, including any about quality, accuracy, fitness for a purpose, non-infringement or continuous, error-free operation.

13.2 We make no promise about any model’s performance, safety, legality in your jurisdiction or suitability for what you’re doing.

13.3 Nothing here removes rights you have under mandatory law that can’t be waived.

14. Limits on our liability

14.1 To the fullest extent the law permits, we are not liable for indirect, incidental, special, consequential or punitive loss, or for lost profit, revenue, data, goodwill or opportunity.

14.2 We aren’t liable for losses caused by Upstream Providers, models or Responses, by third-party payment systems or mobile-money operators, or by events outside our reasonable control such as network or power failures, government action or upstream outages.

14.3 Nothing limits liability that the law does not allow to be limited, including for fraud, or for death or personal injury caused by negligence.

15. Your indemnity

15.1 You will defend and compensate router.africa, its affiliates, officers, employees and licensors against claims, losses and reasonable costs (including legal fees) arising from your Content or your use of Responses, your breach of the Agreement or of an upstream owner’s terms, your applications and their users, or your breach of law or third-party rights.

15.2 We will notify you promptly of a claim, let you run the defence (we may join at our own cost), and won’t agree a settlement that binds you without your consent.

16. Governing law and disputes

16.1 The Agreement is governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules.

16.2 Before starting formal proceedings, write to legal@router.africa and give us 30 days to try to settle the matter.

16.3 Any dispute that isn’t settled informally will be brought exclusively in the state or federal courts located in Delaware, USA, and each side submits to their jurisdiction. Either side may ask any competent court for urgent interim relief.

16.4 Where the law permits, each side may bring claims only on its own behalf and not as part of a group or representative proceeding.

17. General

• Whole agreement. The Agreement is our full understanding on its subject.
• Severability. If a clause is unenforceable, the others stand.
• No waiver. Not enforcing a right doesn’t give it up.
• Transfer. You may not assign the Agreement without our consent; we may assign it to an affiliate or a successor to the business.
• Notices. We may notify you by email, dashboard message or website notice. You may notify us at legal@router.africa.
• Sanctions and export. You confirm you are not a sanctioned person and won’t use the Platform in breach of sanctions or export-control law.
• Language. The English text prevails over translations.
• Events beyond control. Neither side is liable for delay caused by events outside its reasonable control, except for paying money owed.

18. Contact

Router Africa, Inc. General: hello@router.africa · Legal: legal@router.africa · Billing: billing@router.africa